Refund & Payment Policy

YansDataHub accepts the following payment methods for wallet top-ups and direct purchases:

• Mobile Money (MoMo): MTN Mobile Money, Telecel Cash, and AirtelTigo Money — processed securely through Paystack
• Debit & Credit Cards: Visa and Mastercard cards issued by Ghanaian and international banks
• Wallet Balance: Funds previously loaded into your YansDataHub wallet

Your YansDataHub wallet is a prepaid balance used to make instant purchases on the platform. Here's what you need to know:

• Wallet top-ups are reflected instantly after successful payment confirmation from Paystack
• Minimum top-up amount is GH₵1.00
• There is no maximum top-up limit, however large top-ups may require identity verification
• Wallet balances do not expire as long as your account remains active
• If a top-up payment is debited from your account but your wallet is not credited within 30 minutes, contact support with your transaction reference

We will process a refund or re-credit your wallet in the following circumstances:

The following situations are explicitly not eligible for refunds under any circumstances:

• Data sent to an incorrect phone number due to user input error — always verify before submitting
• Purchases where delivery was confirmed successful by our API and the network provider
• Dissatisfaction with data speed or quality (this is controlled by network providers, not YansDataHub)
• Purchases made on accounts that violated our Terms and Conditions
• Expired data bundles — validity periods are set by network providers and are non-negotiable
• Bulk purchase orders where some numbers received data successfully and others failed due to invalid numbers provided by the user
• Wallet top-ups that were successfully credited to your wallet but you no longer want

Follow these steps to submit a refund request:

Once a refund is approved, here are the expected processing times:

• Wallet Re-credit: Instant to 2 hours after approval — this is our preferred and fastest refund method
• Mobile Money Refund: 1–3 business days, subject to Paystack processing times
• Card Refund: 3–5 business days, depending on your card issuing bank
• Investigation Period: Up to 3 business days before a refund decision is made

If you wish to close your account and withdraw your remaining wallet balance, the following conditions apply:

• You must submit a formal account closure request to our support team
• Your account must be in good standing with no pending investigations or violations
• Remaining wallet balance of GH₵5.00 or more may be refunded via Mobile Money
• Balances below GH₵5.00 are non-refundable due to processing costs
• Identity verification may be required before processing the withdrawal
• Processing takes 3–7 business days after verification is complete

If you are unsatisfied with our refund decision, you may escalate your dispute through the following process:

• Submit a formal written dispute to our support email with full transaction evidence
• Our management team will review your case within 5 business days
• If the dispute involves a Paystack transaction, you may also contact Paystack's support directly at support@paystack.com
• For unresolved disputes, you may approach the Ghana Consumer Protection Agency or your bank's dispute resolution department

We are committed to resolving every genuine dispute fairly. Our goal is to ensure every customer has a positive experience on our platform.

Our support team is ready to help you resolve any payment or refund issues promptly:

• WhatsApp: Available via the chat button on our platform — fastest response
• Email: support@yansdatahub.com — include your Order ID in the subject line
• Business Hours: Monday – Saturday, 7:00 AM – 9:00 PM GMT
• Response Time: WhatsApp within 1 hour · Email within 24 hours