Terms & Conditions

By creating an account, accessing, or using any part of the YansDataHub platform ("Service"), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our platform. We reserve the right to update these terms at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.

YansDataHub is a digital data reseller platform operating in Ghana that provides:

• Mobile data bundle purchases for MTN, Telecel, AirtelTigo, and other Ghanaian networks
• Bulk data purchasing for multiple phone numbers simultaneously
• Wallet-based payment system for seamless transactions
• Airtime top-up services for major Ghanaian networks
• Transaction history and order management dashboard

We act as an intermediary between customers and network providers. Delivery of services is subject to the respective network's availability and policies.

To access our services, you must register for an account using accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorised access or security breach
• Ensuring the phone number and email associated with your account are valid and belong to you

We reserve the right to suspend or terminate accounts that provide false information or violate our terms.

YansDataHub operates a prepaid wallet system. You must fund your wallet before purchasing data or airtime. The following terms apply:

• Wallet funds are non-transferable to other users or third parties
• Wallet top-ups are processed through Paystack and are subject to their processing fees
• Wallet balances do not earn interest
• Funds credited to your wallet can only be used within the YansDataHub platform
• In the event of account closure, wallet balance refunds are handled at our discretion per our Refund Policy

We reserve the right to reverse or void transactions that are found to be fraudulent, erroneous, or in violation of these terms.

When purchasing data bundles through our platform, you acknowledge and accept the following:

• Data bundles are delivered directly to the phone number you provide — always double-check the number before submitting
• Delivery is typically instant but may be delayed by up to 24 hours due to network congestion or technical issues
• Data bundle validity periods are set by the respective network providers and are non-negotiable
• Purchased data bundles cannot be reversed, transferred, or applied to a different phone number once processed
• Bundle prices displayed on the platform are subject to change without prior notice

For bulk purchases, a maximum of 1,000 orders may be submitted per transaction. We are not responsible for delays affecting bulk orders during peak network periods.

The following activities are strictly prohibited on the YansDataHub platform:

• Using the platform for any unlawful purpose or in violation of Ghanaian law
• Attempting to manipulate, hack, or circumvent any security feature of the platform
• Creating multiple accounts to exploit promotions or bonuses
• Using stolen payment credentials or engaging in any form of payment fraud
• Reselling our services through automated bots or scripts without prior written consent
• Sharing, selling, or transferring your account access to another person
• Submitting false or misleading information during registration or transactions
• Attempting to reverse-engineer or scrape the platform's systems or pricing data

Violation of any prohibited activity may result in immediate account suspension, forfeiture of wallet balance, and where applicable, reporting to law enforcement authorities.

We strive to maintain high uptime and availability, but we do not guarantee that the platform will be available 100% of the time. The service may be interrupted due to:

• Scheduled maintenance (we will notify users in advance where possible)
• Technical failures or emergency repairs
• Network outages from third-party providers (MTN, Telecel, AirtelTigo, etc.)
• Force majeure events beyond our reasonable control

YansDataHub shall not be liable for any losses or inconveniences arising from temporary service unavailability.

To the maximum extent permitted by applicable Ghanaian law, YansDataHub and its owners, employees, or agents shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of the platform
• Loss of data, profits, goodwill, or business opportunities
• Damages caused by third-party network providers failing to deliver data bundles
• Unauthorised access to your account resulting from your failure to secure your credentials
• Any errors arising from incorrect information submitted by the user

We are committed to protecting your personal information. By using our platform, you agree that we may collect and process your data as follows:

• Personal information (name, email, phone number) used solely for account management and service delivery
• Transaction records maintained for legal compliance and dispute resolution
• Your data will never be sold to third parties for marketing purposes
• We may share information with law enforcement if legally required to do so

For full details on how we handle your data, please refer to our Privacy Policy.

Either party may terminate the account relationship under the following conditions:

• By You: You may close your account at any time by contacting our support team. Any remaining wallet balance will be reviewed for refund eligibility per our Refund Policy.
• By Us: We may suspend or terminate your account immediately for violations of these terms, suspicious activity, or upon court or regulatory order.

Upon termination, your right to use the platform ceases immediately. We may retain your transaction history for up to 7 years for legal and compliance purposes.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of Ghana.

We encourage users to first contact our support team to resolve disputes amicably before pursuing legal action.

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please reach out to us:

• Email: support@yansdatahub.com
• WhatsApp: Available via the chat button on our platform
• Business Hours: Monday – Saturday, 7:00 AM – 9:00 PM GMT
• Location: Ghana, West Africa